Complaint Resolution Resources

HOW TO RESOLVE A COMPLAINT

Consumer Resource & Referral Guide
This DCA site offers a step-by-step explanation of how to resolve a consumer complaint, a complaint referral table, and lists of consumer assistance organizations, legal agencies, and industry trade associations.

Tips & Resources to Resolve Consumer Complaints
This site offers information about what to do before and after you make a purchase, how to resolve consumer problems, how to file a complaint, a sample complaint letter, and other dispute resolution options.
(pdf format) (Spanish Version pdf format only)

Complaint Mediation Programs
This site offers information about DCA programs that can help consumers and businesses resolve complaints to their mutual satisfaction.

How to File a Complaint against a DCA Licensee
This site offers information about how to file a complaint about a professional licensed by the Department of Consumer Affairs. A drop-down menu of professions is provided.

How to File a Citizens Comment/Complaint about DCA
This site offers information about how to file a complaint against one of DCA's boards, bureaus, programs or divisions.

Consumer Complaint A to Z Index
This DCA site lists business types alphabetically, and directs you to the complaint agency most appropriate to each business of concern.

Complaint DOs and DON'Ts
This Consumer Action Web site offers a list of things you should and should not do when filing a complaint.

Consumer Complaints Disclosure
This site explains DCA's recommended minimum standards for disclosing information about consumer complaints.

Sample Complaint Letter
This DCA site offers a sample letter that can be customized to fit your particular complaint situation.

Sample Complaint e-Mail
This Consumer Action site offers a sample complaint email.

WHERE TO FILE A COMPLAINT

Consumer Complaint A to Z Index
This DCA site lists business types alphabetically, and then directs you to the complaint organization appropriate to each business of concern.

Better Business Bureau
The Better Business Bureau offers complaint resolution support for consumers and businesses. The site allows you to check out or to file a complaint about a business or a charity.

California Attorney General
This California Attorney General site allows you to submit a comment or complaint about a California company, business or charity.

California District Attorney
County District Attorneys investigate and prosecute unfair, fraudulent, and dishonest business practices which harm consumers and honest businesses. They also receive and investigate consumer complaints. The site provides contact information for District Attorney offices located in each county.

California County Offices
This site allows you to search for county government Web sites that offer information about programs and services you may find helpful in resolving your complaint.

California Cities
This site allows you to find City Web sites that offer information about programs and services you may find helpful.

Sales Corporations
This Consumer Action site offers an A-Z directory of sales corporations. Use this directory if you want to contact a seller to complain about a product or service.

Automobile Manufacturers
This Consumer Action site provides customer assistance contact information for automobile manufacturers.

California Courts Self-Help Center
The California Courts Online Self-Help Center can help you find assistance and information, work better with an attorney, and represent yourself in some legal matters.

eConsumer.gov
This site allows consumers to report complaints about online and related transactions with foreign companies.

Report Unsafe Products

Report unsafe products
U.S. Consumer Product Safety Commission - Consumer Product Incident Report
This site allows you to report a product that has caused an injury or death.

Report vehicle safety issues
U.S. Department of Transportation - Defects & Recalls - File a Complaint
This site allows you to report a safety issue involving an automobile, truck, motorcycle, vehicle equipment, tire, and child restraint seat.

Report problems with drugs or medical devices
U.S. Food and Drug Administration - MedWatch Reporting by Consumers
This site allows you to report serious reactions, product quality problems, therapeutic inequivalence/failure, and product use errors with human medical products, such as drugs and medical devices

How to Write to Government Officials

Where to Write Government Officials

President of the United States
This link will take you to the official web site of the President of the United States where you will find the mailing address and email address.

U.S. Congress
You can locate the mailing address or email address for your elected officials (federal and state) by clicking on the link above and entering your zip code in the "My Elected Officials" box on the left side of the browser window.

California State Association of Counties - County Government
This web page lists all California counties with links to the county homepage. You will find links to the county supervisors, county clerk and other elected officials.

League of California Cities - City Government
This web page will allow you to search for the homepage of your city and elected officials.

Tips on Writing to a Government Official

U.S. Congress - Calling or Writing to U.S. Congress
Tips on calling or writing to a member of the U.S. Congress

WHO TO CONTACT FOR HELP WITH YOUR COMPLAINT

California Department of Consumer Affairs
DCA is one of many state-level consumer protection agencies. The Department's Take Charge, California! Campaign can help you be smart, be safe, and be heard in the California marketplace.

Consumer Complaint A to Z Index
This DCA site lists business types alphabetically, and then directs you to the complaint organization appropriate to each business of concern.

Consumer Assistance Organizations
This Consumer Action site offers a list of government agencies, trade associations, and other organizations that may be able to help if contacting the seller to complain did not.

Other Consumer Groups
This DCA site offers links to many other consumer education, advocacy, and assistance groups.

California Courts Self-Help Center
The California Courts Online Self-Help Center can help you find assistance and information, work better with an attorney, and represent yourself in some legal matters.

Small Claims Court Guide
This DCA site is designed to help anyone who is suing or being sued in small claims court, or who is deciding whether or not to file a small claims court case.

CONSUMER ASSISTANCE FOR INDIVIDUALS

Assistance for Military Families
This Consumer Action site offers information about programs, services and centers to help and support military families.

Assistance for Individuals with Disabilities
This Consumer Action site offers a list of organizations that can provide assistance to individuals with disabilities.

Assistance for Teachers
This Consumer Action site offers high school teachers consumer education lesson plans and middle school teachers a consumer education activity.

HEALTH-RELATED CONSUMER COMPLAINTS

Report problems with drugs or medical devices
This U.S. Product Safety commission site allows you to report serious reactions, product quality problems, therapeutic inequivalence/failure, and product use errors with human medical products, such as drugs and medical devices.

Report misleading prescription drug ads
This U.S. Food and Drug Administration site encourages consumers to be smart about prescription drug advertising and encourages consumers to report ads that appear false or misleading.

DCA Board and Bureau Consumer Complaints

The following links will take you directly to the complaint page of the DCA board or bureau listed.